Your residents have questions
they won't ask an office
Built for public service. Confide gives residents a private, always-on way to ask, and gives your agency insight and control over when to step in.
Book a Demo
See how Confide works
A quick walkthrough of how Confide supports the people your programs serve,
from first question to real-world resource.
People don't always know where to turn. Confide closes that gap instantly, in any language, day or night.
People ask anything,
privately
Instant, judgment-free answers, any time of day.
Ask about:
- Available programs and how to qualify
- Next steps and where to go
- Emergency guidance and real-time updates
- Local resources and referrals
No app. No signup. Just scan and ask.
Tap to try itScan with your phone
Opens a private conversation instantly
Demo environment · No personal data stored
People fall through the cracks
Between the moment they need help and the moment they find it.
Confusion about what's available
People don't know which program applies to their situation, or assume they don't qualify.
No single place to ask
Public services are spread across departments, hotlines, and websites, with no unified way in.
Stigma and hesitation
Sensitive situations such as safety, housing, benefits, and health often go unspoken due to fear of judgment or red tape.
Overloaded staff and caseworkers
Frontline teams spend time on routine questions instead of the cases that need a human.
No visibility into unmet need
Agencies can't see where people are getting stuck until it's already a crisis.
A 24/7 communication layer for public service.
Confide gives residents a private, always-on way to ask questions and get guided to the right resource, while giving your team real-time visibility and control.
- Residents scan a QR code to connect instantly
- Confide answers clearly, without judgment
- Conversations are guided to the right program or service
- Your team is alerted when a situation needs a person
More access. Less friction. Better outcomes.
One framework.
Configured to how your agency actually works.
Confide runs on a single underlying AI framework. What changes per client is what it's trained on, not the system itself. Your team defines the content, the escalation rules, and the KPIs.
- Content & knowledge base: trained on your programs, eligibility rules, and local resources
- Trigger & escalation settings: low, medium, high, and critical flags routed to the right department, on your policies
- KPIs & reporting: your team defines what success and risk look like, Confide reports against it
- Language & channel: QR code, SMS, web chat, or messaging apps, in the languages your population needs
For multi-program or multi-agency sponsors, a single dashboard shows engagement, trends, and outcomes across every program in one view, supporting oversight, best-practice sharing, and performance comparison without adding headcount.
Know what people need,
and when to act
Confide gives your agency real-time
visibility into what residents are asking
- View conversations in real time
- Identify top questions and emerging trends
- Receive alerts for high-risk or urgent situations
Confide connects your outreach
directly to resident conversations
- Custom QR codes for offices, events, and campaigns
- Track scans → conversations in real time
- Track outreach performance from first scan to resolution
Examples across public service
Confide isn't built around a single department. It's built around the moment someone has a question and doesn't know where to turn.
Emergency preparedness & response
Real-time, multilingual guidance before, during, and after an emergency, so people know what to do without waiting on hold.
Housing & homelessness services
A judgment-free way to ask about shelter, eligibility, and next steps, reaching people before they disengage from care.
Veterans services
Private, stigma-free support for benefits, care navigation, and connection to resources, on residents' terms, at any hour.
Public benefits navigation
Clear answers about eligibility and enrollment for the programs people already qualify for but don't know how to access.
Designed for privacy-conscious
public service
“Confide is designed for privacy-first communication. We intentionally limit data collection while enabling meaningful engagement, follow-up, and insight.”
Jason Panda, Founder, Confide
See Confide in Action
Schedule a personalized demo and see how Confide can support your programs from day one.