Community & Public Health
Community Intake & FAQ Agent
Answer routine community questions around the clock and collect structured intake.
Community memberasks a question
Web chatalways-open front door
SMStext line
Structured intakeclean record for staff
Someone has a question at 9pm. I am here for it.
What it does
Four Jobs, One Agent
Works over web chat and SMS, in the languages your community speaks.
Collects structured intake without requiring a staff member to be awake.
Hands off to your team when a person is needed.
Where it fits. Most of the calls a community organization fields are the same eight questions, asked after hours.
Getting started
What It Takes, What You Get
What we need from you
Your approved service, eligibility and location information and rules on what must reach a human, and how fast.
What you get
24/7 first response, structured intake ready for follow-up and staff time returned to the conversations that need them.
Available With Setup
We configure this around your organization: your programs, approved information, workflows and requirements.
How it connects
Community member, web chat, sMS and structured intake, linked in one workflow.
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Select the functions you want to take off your team’s plate. We configure them around your organization’s workflows, systems and requirements.
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