People & Internal Support

IT Help Desk & Software Support Agent

Troubleshoot common issues, search your knowledge base, open tickets and route escalations.

Your AI Workforce — selected

Tick as many as you need. We configure each one around how your organization works.

What it does

Four Jobs, One Agent

  1. Handles the recurring account, access and software questions.

  2. Searches your internal documentation before escalating.

  3. Opens and routes tickets into whatever system you already use.

  4. Escalates what it cannot resolve, with the context attached.

Where it fits. A 30-person nonprofit has no IT staff and one person who is good with computers.

Getting started

What It Takes, What You Get

Your internal IT documentationConnection into your realticketing and identity systemsRESULTSFirst-line support that answersimmediatelyTickets that arrive with contextEscalation only when it iswarranted

What we need from you

Your internal IT documentation and connection into your real ticketing and identity systems.

What you get

First-line support that answers immediately, tickets that arrive with context and escalation only when it is warranted.

SETUPYour programsApproved informationWorkflowsRequirementsConfiguring…Live

Available With Setup

We configure this around your organization: your programs, approved information, workflows and requirements.

Your staff Knowledge baseIdentity system Ticketing system

How it connects

Your staff, knowledge base, identity system and ticketing system, linked in one workflow.

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Coordinate onboarding, answer policy and benefit questions, and escalate what needs a person.

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Build the workforce your organization needs.

Select the functions you want to take off your team’s plate. We configure them around your organization’s workflows, systems and requirements.

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