Healthcare & Public Health Operations
Care & Resource Navigation Agent
Connect people to approved care and social services, and to the next concrete step.
Community memberasks for help
Service directoryapproved services only
Referral networkpartner orgs
Next stepone clear action
Someone reaches out with a need. Housing, food, a clinic visit, whatever it is.
What it does
Four Jobs, One Agent
Gives the next step, not a list of phone numbers.
Follows up to find out whether the connection actually happened.
Records linkage so the outcome can be reported.
Where it fits. This is the work Confide already does in production for HIV and PrEP programs, pointed at your service network.
Getting started
What It Takes, What You Get
What we need from you
The service directory or referral network you want it to use and your escalation and safety rules.
What you get
Referrals that lead to a next step, linkage-to-care evidence for reporting and navigation capacity without a navigator at every site.
Available With Setup
We configure this around your organization: your programs, approved information, workflows and requirements.
How it connects
Community member, service directory, referral network and next step, linked in one workflow.
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In-Reach & Cross-Service Agent
Find additional needs among the patients you already serve and connect them across your services.
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Select the functions you want to take off your team’s plate. We configure them around your organization’s workflows, systems and requirements.
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